At Shopzzy.store, your satisfaction is our top priority. We are committed to delivering quality bicycles and cycling accessories. If you are not fully satisfied with your purchase, we’re here to help with easy returns and refunds under the following policy:
✅ Eligibility for Returns
You can request a return or refund if:
- The item is damaged, defective, or not as described.
- You received the wrong product or incomplete order.
- You notify us within 7 days of receiving the product.
- The product is unused, in its original packaging, and with all tags/manuals intact.
❌ Non-Returnable Items
The following items are not eligible for return or refund:
- Used or assembled bicycles
- Custom orders or modified items
- Products damaged due to misuse, neglect, or accidents
- Accessories that have been unsealed or used
💸 Refund Process
Once we receive and inspect the returned item:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days to your original payment method.
- In case of a prepaid order, the amount will be refunded back to your bank/card.
- For COD orders, we may request your bank details for NEFT/IMPS transfer.
🚚 Return Shipping
- If the return is due to our error (damaged/wrong item), we will cover the return shipping cost.
- If returning for any other reason, the customer may be responsible for return shipping.
🔁 Exchange Policy
We currently do not offer direct product exchanges. If you want a different item, please initiate a return (if eligible), and place a new order separately.
📩 How to Request a Return or Refund
To initiate a return, contact our support team at:
📧 Email: support@shopzzy.store
📞 Phone: [Insert Contact Number]
Please include:
- Your order number
- A clear description of the issue
- Photos of the product (if damaged/incorrect)
🛠️ Warranty Issues
If your product has a manufacturer’s warranty, please refer to the warranty terms mentioned on the product page. For repair or replacement under warranty, contact our support team with relevant documentation.
🔒 Important Note
We reserve the right to refuse a return or refund request if the returned item does not meet our policy conditions. Abuse of the return policy may lead to account suspension.